Customer Service
- Shipping & Delivery
- All items are shipped from our location in Durham, North Carolina.
- Sales Tax
- 7.5% Sales tax will be added to orders shipped to North Carolina.
- Returns & Replacements
- Parker and Otis takes great pride in making sure you are 100% satisfied with your order. If for some reason, you are not satisfied with your purchase, you may return it for replacement, credit or refund. All returns must be accompanied by an invoice or receipt. We do not accept returns of perishable items. We will accept non-perishable returns within 30 days of receipt.
Wrap the item well, include any undamaged, original packaging and include a copy of the packing list/invoice that was enclosed with your order. Remember to insure it for full value, and ship it to us at the address below. All shipping charges are non-refundable.
Parker and Otis
Attn: Returns
112 S Duke Street
Durham, NC 27701
- Out of Stock Merchandise
- If we should be out of stock on an item, we we will call or email you for instructions.
- Updating Your Account Information
- To update your account information, just click Login or My Account at the top of every page, and then enter your e-mail address and password.
When you log in to your account, you will be able to do the following:
• Proceed through checkout faster when making a purchase
• Check the status of orders
• View past orders
• Make changes to your account information
• Change your password
• Store alternative addresses (for shipping to multiple family members and friends!)
If you have any questions about your account or any other matter, please feel free to contact us at orders@parkerandotis.com.
